Forte Contact Center delivers powerful marketing and technology solutions that drive targeted leads to local businesses. Our product suite is designed around a life cycle approach that helps clients acquire, retain and cross-sell their customer base.

Through pay-for-performance advertising, our Lead Generation tools deliver qualified sales leads to local franchisees, professionals and service providers. Using a library of business attributes to help link consumer expectations with business offerings, Forte Contact Center can deliver ready-to-buy consumers to your website, email account, fax machine, or phone.

The world of online commerce is big. Businesses need an effective way to connect with qualified customers, and customers need a convenient way to reach qualified businesses. How can businesses effectively target customers who want their products and services? And how can customers find the businesses that offer what they want? We have the answer, delivering lead generation solutions that effectively match qualified businesses with purchase-ready customers.

Solutions for Businesses

Forte Contact Center's solutions for businesses are ideal for single- and multi-location merchants and service providers, service-focused businesses, and businesses in channel-dependent industries. Our solutions deliver more effective and more targeted access to purchase-ready customers than either current online media or traditional advertising vehicles. We access qualified customers throughout the extensive Respond Lead Generation Network and deliver these targeted leads straight to the appropriate businesses. With just an email address, businesses have the power to cost-effectively acquire the customers they want.

Forte Contact Center's projects are developed, conducted and analysed to meet each client's specific objectives. Our friendly and proffesional interviewers focus the discussion to specific questions without leading responses. This ensures respondent answers and opinions will be objectively and accurately reported without bias.

Our Telesurvey projects are organised and completed within a short time frame. From questionnaire design to data tabulation. We offer the flexibility to construct a Telesurvey to meet even the most demanding project needs.

The most frequent applications of Telesurvey include the following:

Measuring awareness of companies, products and services
Determining competitive streghts and weaknesses
Analyzing customer/prospect preferences among competitors and products
E valuating advertising media and message effectiveness
Measuring customer satisfaction with company, services and products