We have found that our clients have many vendors handling their monthly IT maintenance. They pay and manage each of these vendors separately and each operates a small portion of their whole IT infrastructure. These vendors can be responsible for POTS lines, T1's, Local, Long Distance, Internet Connectivity, Web and eMail hosting , phone hardware, local wiring, to name a few.

Forte Contact Center believes that the old separation between Phone and IT is dwindling. From our perspective, it's ALL DATA, no matter if it's a phone call, video, an email, or a website. It's all data to us, and transporting this data is where we supercede all our competitors.

Forte Contact Center offers IP Phone systems, a local/long distance minutes bucket, Internet access, and web/email/database hosting services. This one-source full-service approach delivers to our clients’ business-class voice and data services (all in digital) that were accessible and affordable ONLY by large enterprises, until recently. It provides the best "bang for the buck" for all of your data and voice communications needs.

High Level Services

State-of-the-art IP-Based Phones and Voice Services
Local/long distance, and international calling
Advanced features traditionally only available to large enterprises
No capacity planning needed or phone lines to order as our clients expand
No maintenance fees; our phones will run on our client's existing computer network
High Speed Commercial Internet Access
Full Service Internet Access
Standard service supports up to 1.5 Mbps in each direction (T1)
Managed Commercial-grade Router
Firewall support
DHCP support
DNS support
24x7 Monitoring
Email and Web hosting
Server-side Spam Filtering and Virus Scanning
Many Advanced hosting Options Available

Standard Services & Features

Private Point to Point Lline Access for Data and Voice
Internet Access o Web & Email hosting o Managed Cisco Router
IP Telephones o Local and Long Distance measured in 6 second increments
Low cost international phone service at wholesale rates.
Local Number Porting (for existing phone numbers)
Direct Dial Phone Numbers (DIDs)
Local Extension Dialing
411 Service
Auto-Attendants
Dial By Name Directory Lookup
Night Mode
Voice Mailboxes o Voicemail to E-Mail Notification
Text Message Notification o Voicemail Broadcasts
Web based Management
Conference Calling
Call Waiting
Caller ID
Call Forwarding
Call Hunting
Call Transfer (blind and attended)
Simul-Ring (can ring up to 3 phones with the same incoming phone call)
Hold Music
Group Call Pickup
Call Parking
Outbound Caller ID Assignment (selectable)
Web Portal
Searchable Incoming, Outgoing, and Missed call logs o Web based Voicemail Management
Account Information and Call Timers
Feature Controls " Call Forwarding " Voicemail Configuration " Outbound Caller ID assignment

Advanced Services & Features (optional)

ACD (Automatic Call Distribution)
Hunt Groups
Meet-Me Conference Bridge
Fax to Email with Personal Fax DIDs
Virtual Extensions (an extension that can ring an outside phone number)
Toll-free Numbers
Remote Phones (connected via the Internet)
Satellite Office (directly connected by another Point-to-Point T1 circuit)
Multiple Line Appearance
Shared Line Appearances
Soft Client PC Phones (computer program setup to make and receive phone calls)
IP to Analog Adapters for traditional fax machines and other devices
Yellow/White page listings
Outbound Caller ID Name global database listing
Redundant T1 WAN connection (using diverse carriers and diverse facility entry points if possible)
Professionally recorded voice prompts for auto-attendants and voice mailboxes
Custom Hold Music Play List
Client provided hold music
Client selected purchased hold music
Custom created hold music " Can include updatable custom recorded voice prompts