Our account managers can provide you with information on things as simple as account enquiries, through to detailed energy advice and new products or services that can help improve your business' bottom line.

Relationships that last

Our philosophy is that for you to benefit from your relationship with us, we need to listen to develop a solution that is right for your business.

We pride ourselves on the strong relationships we have built with our business customers. As a Forte Contact Center business customer, you can be sure that your account manager is there to help you improve your business by offering advice on new technologies or energy efficiency solutions.

We also have a team that is ready to answer your business account enquiries or energy-related questions.

Whether you require information about your account, your energy contract or you're interested in Forte Contact Center's broad range of innovative energy solutions for business – our Business Center Team will be able to take you through the options available and implement the solution that best fits your business needs.

The account manager assigned to you is dedicated to making sure the final product you ordered exactly meets your needs.

Our team of highly skilled account managers will make your experience remarkable. You'll enjoy the convenience of handling the design process, but the accessibility of a live person who is assigned specifically to you.

Among other responsibilities, your account manager:

Helps you define your goals for your design project
Answers all your questions
Makes sure the design process runs smoothly
Helps you move onto the next project

Your account manager helps you define your goals for your design project.

You will be assigned an account manager who understands your project and the designers that best fit that project. Your account manager can also help you complete your creative brief, the form you fill out at the beginning of a project. Our designers use these briefs to try to meet your creative needs, so the more and the better the information you provide them, the better they can envision the perfect design for you.

With that said, we don't want you to feel overwhelmed, so our account managers are here to help you with the details.

Your account manager answers all your questions.

If you have any questions or concerns about creating a new project at Forte Contact Center, your account manager can provide the answers you need. In essence, your account manager is a free consultant that knows the strengths and weaknesses of your project design, and can provide you with guidance. You'll be able to ask for advice about the project as well as for overall help understanding the Forte Contact Center process. Part of the reason our account managers are so knowledgeable is that they work in teams so they can bounce ideas of each other. This also means that if your account manager is out of the office, you can reach another member of their team

Your account manager makes sure the design process runs smoothly.

Your account manager monitors all stages of the creation process and intervenes as necessary to smooth the path, whether it is making sure the designers do not have additional questions for you, or just checking to see if you understand what is happening from one step to the next. Our account managers also keep track of any conversations between you and them to help eliminate any confusion.

During the revision stage of a project design, the account manager will work with you to make sure we have fully captured your vision. You will be able to fill out a comment form on your own, but the account manager will follow up to make sure your needs are being met. At the end of your project, your account manager can help you finalize your work.

Your account manager can help you move onto the next project.

Your account managers has been tasked to provide world-class service, and to identify any new opportunities to meet your needs. As a result, you can still get help from your account manager once your project is complete. If you had a new project designed, your account manager can help you in this new venture.